Refund policy

We will offer a replacement or a refund in the following two scenarios:

• Damaged Product: If the product seal is broken or the packaging is visibly damaged during transit.

• Wrong Product Delivered: If you received an item different from what you originally ordered.

2. Reporting Window (Strict 48 Hours)

• You must report the issue within 48 hours of delivery. Any requests made after this timeframe will not be entertained or accepted.

• To report an issue, please contact our support team at Support@healthsootra.com

3. Mandatory Proof Required

To evaluate and approve your request, our team will strictly require:

• A clear unboxing video or high-quality photos of the damaged/wrong product.

• Your Order ID and Invoice/Proof of Purchase.